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Network extender and iPhone email

I cannot get email while I am on the phone. Sometimes I cannot get email even when off the phone. If I leave my home email works properly. I am using an iPhone XR and using iPhone mail (set up to my companies email server). This causes issues since I often work from home. Any ideas? The network extender was installed about a year ago. This is not a new problem. It has been going on since it was installed and I have had two phones with the same issue.

Comments

Verizon_Support

Philmfia, thanks for reaching out to us about this. I know how important it is for you to have working service. No worries, let's try some troubleshooting to resolve this. Please power off the extender and restart it. I will stand by.

DiaS_VZW

jav6

@Philmfla
wrote:
I cannot get email while I am on the phone. Sometimes I cannot get email even when off the phone. If I leave my home email works properly. I am using an iPhone XR and using iPhone mail (set up to my companies email server). This causes issues since I often work from home. Any ideas? The network extender was installed about a year ago. This is not a new problem. It has been going on since it was installed and I have had two phones with the same issue.

Which model of Network Extender do you have? The label on the bottom, back or side should identify it.

Philmfla

It’s a Samsung SLS-BU10B

Verizon_Support

That's helpful to know, Philmfla! When you are on the phone, are you able to access other data such as web pages, or data based apps?

MichelleH_VZW

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