UML290 4G Device

Has anyone had a problem with this new device?

I have been using this device since the launch of 4G and every once and while the unit will completely disconnect from the internet and then restart.

Also I get errors such as no connect found cannot connect.

Any ideas>??

Accepted answers

toughbook

I can honestly say that mine seems to be getting a little better, stable as time goes by. I am using the Pantech on a W7 laptop.

A couple of things that have me frustrated because I can't figure out why and how to fix it. In VZAM I am setup to where it auto connects. When running in 3G it does not work at all.

When I am on the road in a 3G area it's locked on like Alcatraz. Here is what's crazy. If I drive into a 4G area it dissconnects me, I hit reconnect and it connects to 3G, not 4 like it should. I have to unplug, plug it back in, and then it automatically connects to 4G with no problems, like it's supposed to.

So, to sum it up.

It only Auto Connects in 4G.

It will not switch over to 4G without unplugging the device 95% of the time.

Once I am in a 3 or 4G area it stays locked on very well. Not like before at all. So that end has improved.

If I could just express my opinion here for a moment in regards to the people that are wanting to cancel because of there issues. This is a 100% new Network, with 100% all new Devices, Software, Firmware, etc. There is so much involved in this it would spin our heads. I had no intention of this 4G technology working without any problems out of the gate when it was deployed. Verizon could have waited another 6 to 12 months for them to work all the bugs out but we would be yelling and screaming about why they have not deployed it yet. My point is nobody can win here. We just have to try our hardest to be patient and understanding. Believe me, Verizon does not want us having these problems. I am quite positive they are working very hard to correct them.

Don't slam for that, just trying to look at it from both sides a little bit.

All comments

Philtech

Yes, it has been flaky for me as well.

Oftentimes VZAM doesn't recognize it is plugged-in. And although I can usually workaround that by moving it to the other USB port on the laptop, it's annoying.

The other issue is highly variable service quality. Even when it falls back to EVDO, in cases where I probably would have had stable service with my previous devices, the service goes up/down, up/down, the speeds vary all over the place.

This is on a laptop that has been using Verizon EVDO (ie "Broadband Access") for probably at least 3 years now, using 2 different PC-card devices. (First a Kyocera KPC-650, lately a PC5750 card after VZW rolled-out EVDO-revA which the KPC-650 doesn't support) Windows XP-SP3

Never had these kinds of problems with the PC cards.

It was a little better after removing the driver for the old Pantech PC Card (aka Verizon PC5750) in terms of not recognizing the presence of the device, but it didn't fix the problem entirely.

I'm thinking of swapping it out for the LG card, which seemed to get better speeds in the store anyway. I just picked the Pantech because of the more flexible USB plug and the alleged future GSM/UMTS/HSPA capability.

Android10

Try changing the Power Settings on the Computer.

1. Go to Start, then Open the Control Panel.

2. Select Power Options (under Hardware and Sounds).

3. Choose item ( Broadband device) and the current Power Mode (such as Balanced, Power Saver), select Change plan settings.

4. Select Change advanced power settings.

5. Expand USB settings.

6. Expand USB selective suspend setting.

7. Change the settings for On battery to Disabled.

8. Change the settings for Plugged in to Disabled.

9. Click Apply and close the Power Options window.

For service problems try updating the PRL.

Ensure that the PC card / USB modem is inserted into the computer.

If using a notebook with an embedded module ensure the wireless radio is powered on.

Open VZAccess Manager.

From the Windows desktop navigate: Start > Programs (All Programs) > VZAccess Manager

From the Macintosh desktop navigate: Finder > Applications > VZAccess Manager

From the Linux desktop navigate: Applications > Internet > VZAccess Manager

From the VZAccess Manager top menu, navigate Options > Activation.

Click ok.

kshogan

Can you provide the UML290 AT Linux pppd dial cmmands for joining the network? The normal atdt777# is not working on this modem.

Thank You,

willzzz99

See here:

http://community.vzw.com/t5/4G-Discussion/4G-LTE-Data-stick-Mac-Linux-Windows-other-authentication/td-p/347794

If you have a Linux/Mac/Windows app that NATs the connection you can share it. Should be #777 standard dial. Only the UML290 works with Mac/Linux at the moment.

jharvey31

My version of VZAccess doesn't have the Activation option.

I'm running VZAccess version 7.6.0.0 (2495t)

Also, I'm assuming that the Power options are for Windows Vista/7? In XP, I think I found a comparable option by going to the modem's properties in Device Manager. There is a Power Management tab.

However, I'm noticing that if I leave the modem alone for a while, XP disables it. I can see this in Device Manager. How do I prevent this from happening?

Android10

Try using these links below for more information.

Copy and paste the link below into your browser's address bar.

http://www.microsoft.com/windowsxp/using/setup/maintain/powermgmt.mspx

http://www.ehow.com/how_6854952_disable-usb-power-management.html

ant1014055

Noah,

Thanks for the help

I have completed the instructions as listed now we just have to wait and see what happens.

As far as the activation for the card or PRL that section does not exist in the Verizon Access Manager 7.6.

Thank you again.

paigetime

Same problem, except I don't even get 10 minutes most of the time. I had a UM175 and it worked great all over the state! It seemed to do a bit better on the Vista computer..The one running Windows 7 gets a few minutes at best. I have tried this in 4 locations and get the same result. Trying both the power setting and changing from global to 3g. I haven't been able to get 4g even 1 time. Reloaded the software, tried the second machine... Called tech support, said my signal seemed good (nice, but not helpful). I guess if this continues I will have to go back to the UM175 and pay 10 dollars more for the same service I should get from this new 4g. Very disappointed with this. Been connected for 17 min since I made the changes - so far that beats anything in the last 2 days. Maybe locking to 3g is the answer.

SqueakyDuck

If you go to your Windows device manager, you can disable the option on the modem for Windows to turn it off. It will be in the network devices (the green devices on the device tree). This should be disabled on all network devices anyway to ensure you always have a connection.