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Error Message Using Call Block Under Safe Guards

Whenever I try to block a number in the Call & Message Blocking section of the Safe Guards tab, I get the following message:

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We were unable to complete your requested change at this time. Please try again later.

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This has happened over and over all day. Has this feature really been malfunctioning all day for everyone, or am I just doing something wrong?

thanks,

Jon

Comments

TheGreatOne

This happened to me the other day too. Then worked again later on.

thebernreuter

I'm still getting the same message today.

Maybe it has to be done from the main account? I'm a part of my dad's plan, so there are some features that only work for him.

TheGreatOne

thebernreuter wrote:
I'm still getting the same message today.

Maybe it has to be done from the main account? I'm a part of my dad's plan, so there are some features that only work for him.

Try it then.Log into your dad's account and add the number to the spam controls.

MorganB

You should be able to manage Call & Message blocking through the account holder's account online as well as an account member's account. Once you login as an account member, click My Services>Call & Message Blocking, then add the numbers you want to block. Periodically the system is refreshing and you could receive an error message. If the issue continues please let us know so we can resolve the issue for you.

HTH ,

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