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MIFI 8800L Upload speed and PING horrible

Hi - I teach online with ZOOM to large classes, and my MIFI hotspot is not cutting it.
I thought it was due to throttling but i bought 2 extra 15GB sim cards to change out once i would start to be throttled..but i am way under the 15 GB and...

my speedtest is fine for download, upload=0.00 and Ping all over the place but my lowest ping was 30.5

Help!!!

I already do not use my video while teaching to help with bandwidth issues..what else can i do?

Comcast (nasty word) cannot service me. THANK YOU!!!

Comments

jammy58

I had a ping of 1156 today. That's what Verizon calls high speed data.

gigimaloy

I have been on the phone or chat soo many times it is ridiculous. We did a reset of the Jetpack and that did nothing. A couple of times today i did the speedtest...and got 0 on upload speed.

I am still below the softlimit of 15GB on my current SIM in my hotspot..and it is sunday and i feel like things are very slow.

Again..my download speeds are fine..upload best it has ever tested is slightly above 2, mostly much lower..and ZOOM needs a minimum of 2...my Ping's are all over the place and typically very high 1285.

HELP!!!

I am worried about teaching tomorrow.

jammy58

You can call and call and call. They don't have anyone qualified to troubleshoot anything technical. They all read off a script. that's the best it's going to get with verizon.

Verizon_Support

We want to make sure that we are able to help out with this situation. We have sent you a private note to better assist you.

AlfredoL_VZW

Verizon_Support

We want to make sure we are able to get this situation resolved for you. Could you provide us with your ZIP code? When did this problem start?

AlfredoL_VZW

Verizon_Support

unhappyverizoncust1 I'm sorry to learn you are having speed issues with your MiFi. When did this start? May we have the closest intersection, city and state? DoloresK_VZW

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