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Internet not available without resetting

I have to reset my Verizon 8800 L jetpack every time I go to use it or my phone will say internet may not be available and I cannot access the web using my phone. Do I really have to carry a paper clip with me to reset my jetpack in order for it to be useful?

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Verizon_Support

Stebbo, this is certainly not the way we intend our service to work. How long has this been going on? Have you attempted to connect other devices to the Jetpack? TerranceT_VZW

Stebbo

Yes I have connected other devices to the jetpack. But, unless I reset the jetpack, none of my devices can access the internet through it , even though it says it is connected do the Verizon network. This has been going on since I picked it up from the Verizon store. So, almost 3 weeks.

Verizon_Support

We can look into this for you. Have you been unable to connect any devices to your Jetpack since the reset?

Stebbo

Whenever I power on the jetpack 8800L, all "seems" to work as it should.

I am able to connect any device to the jetpack.

However, none of the connected devices is able to access the internet, until I "PRESS and hold the RESET" button located inside the back cover of the jetpack.

Once the 8800L has been reset, all devices can access the internet.

So, can you fix this? Or do I have to remember to bring a paperclip with me everywhere I go?

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