no signal at all

ramirez65

i just left sprint to go with verizon as i had them years ago for cell coverage . at the time my phone worked everywhere even under ground and basments . now i regret coming back to verizon cause now when working in the basement in my building? oh by the way im a building superintendant , i have no and i mean no bars on my phone ,and i have the iphone sx max . what happened verizon ?your about to loose a ton of customers if you dont fix this issue . plus the monthly charge your charging for service? pre-paid carriers have better coverage at a fraction of the price and works everywhere. im thinking about porting my number back to sprint if this doesnt get resoved soon.(over and out)

Verizon_Support

ramirez65, I rely on my phone heavily for many tasks, so I know how urgent reliable service is. However, receiving service in certain areas, homes and buildings can be difficult. Service in an area can change for many reasons, such as new construction, population changes, or changes in the network capacity in the area.

Keeping you with Verizon is a priority. We recommend attempting to disable HD Voice as shown on the following web page https://www.verizon.com/support/knowledge-base-206984/ and retesting.

We will need to gather more information to better assist. Does the phone work well once you leave this location? Is there access to Wi-Fi at the location?