When do you plan on fixing the issue of no service what good is a phone that always goes to no service towers in rural area is junk and you don’t care but keep taking my money
We always strive to provide you with the service you need. Can I please have your ZIP Code so that we can take a look into your connection?
EllisandraC_VZW
I was also without service and want a refund for the 6 days I could not use my phone. First day without service was 7/21
Details:
I was unable to make or send calls from my home for 6 days. Chat reps not assisting at all, already tried twice and both times they went ghost. Could not call because service was not working. Called a local store and was transferred to Apple, not their problem not to mention I have a Samsung! Visited a store and they gave me excuses and tried to tell me it was my phone and not Verizon. They stated they could not give me a credit for service not being available until the issue was resolved (me purchasing a new phone). Service started working on my original phone 6 days later but I cannot reach anyone by phone. Tried calling several times and on hold around 35 minutes at which I hang up. Cannot visit store because only taking appointments during COVID and none available, not to mention I would to take time off of work to go. This is unacceptable for Customer Service or lack thereof. I've been a loyal customer but feel like switching carriers if the issue is not fixed asap! I am requesting account credit for not being able to use the service for 6 days. I would also like to know where to make a corporate complaint besides the BBB.
Thank you for those details, Starlight7. We definitely can help with your credit, but we do need to go into a Private Note to gather the details needed to gain access to provide that credit. Please be on the lookout for another Private Note.
LynnE_VZW
