How do I get the promotion that I was told I would get? I upgraded 3 iPhones on Thanksgiving Day for the 400.00 trade in. I returned the 3 trade in phones and for 2 of the lines I received the appropriate credit. For the 3rd line I received a 40.00 credit instead of 400.00. I have called and chatted with Verizon Wireless 5 times since January and 8 months later it is still not corrected. Last Friday I was on hold for a representative for 30 mins and then on the phone with one for an hour and a half and was not getting anywhere and had to hang up. Then they agreed to call me back the next day and I spent another 2 1/2 hours on the phone and was told that the supervisor said he could give me 300.00 for it. I told them I wanted the 400.00 that I was supposed to get. By the end of the call and a total of 4 1/2 hours of my life wasted Over my weekend and The issue was to be resolved with a 100.00 credit on my bill and the 300.00 over 24 months. I receive my bill today and guess what. It is still not fixed. I received the 100.00 credit but not the 300.00. I have been a customer since 2004 and I am ready to leave with my five lines. I asked to speak to a supervisor last Friday and no one would talk to me. The customer service guy said he was talking to the supervisor. How can I speak to a manager/supervisor and not be on the phone for another 4 hours? If I have to call and explain the same thing to another customer service rep for another 1 or 2 before they even understand I am going to scream.
