I purchased a Samsung Network Extender 2 to try and help with poor cell phone reception at my home. My wife and I have always had the issue with our respective phones, (hers is a "personal" line; mine is issued through my company) but with the current need of WFH due to COVID, I cannot conduct business with my cell phone due to our poor reception. Although I am an officer at my company, I do not have access to our cell phone plan, so I decided to purchase the device on my own and register it to my wife's number.
I set up the device following the directions and got as far as "step 8a of 14" and it would not move any further. Of course, I first checked my network settings as directed by multiple forums on this and other community pages. I even had a friend with higher "tech savvy" than I check it, and agreed it was an issue on Verizon's end. After multiple frustrating interactions with Verizon customer service and several service technicians, one gentleman finally let me know that I cannot register my device to a "prepay" account. I know the person I ordered this device from at the local store asked if the number I gave for registration was a prepay account, and my answer was yes. I don't know why that bit of information wasn't shared with me then!
I need to get this device to work. Fellow employees and customers reach out to me on a daily basis, and I am tired of going to my back porch to make/receive calls that are sketchy at best. After speaking with my employer I was given permission to register my device to my company issued cell number (also a verizon account). Personally, I don't understand what difference it makes what number it is registered to, but at this point I just need it to work. So, after again reaching out to Verzion customer service and being passed to at least 5 different people, repeating my situation every time, I still don't have a functioning device. I'm about done with being put on hold and passed to another tech, to whom I need to repeat my issue yet again, only to be passed along to the next tech. I need someone to reach out to me and tell me exactly what I need to do, what number I need to call, and most importantly make the necessary changes to allow this device to connect to whatever number will make it work!
mrmike78
