Locked!

JL876

My iPhone XS was unlocked. That is, until I had the internal eSim activated. I activated the eSim and transferred my number to it in order to use the physical Sim slot for a foreign Sim while traveling. Since I did that however, I have not been able to use my travel Sim. I have a OneSim card I use for travel. I have used it before, on the same phone, prior to activating the eSim. It will still work in my wife’s phone, but not in mine. My wife’s VW Sim will work in my external Sim slot.
VW insists my phone is unlocked. OneSim says it’s locked. VW says it’s an Apple problem. Apple says it’s a VW problem. I have gone back and fourth multiple times with upper level tech support and VW insists the phone is unlocked. Help!!!

Verizon_Support

JL876, we are saddened to hear that you have needed to work so diligently on this matter. Typically, as the locks are undone automatically, once the phone is unlocked the eSim is also. Please respond to our Private Message so we may view yours. LorenB_VZW

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