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News & Facebook Feeds Not Updating

I noticed after midnight on New Years' that my brandy-new Droid 2 Global no longer updated Facebook (using the native Moto "Social Networking" widget) and no longer updated the News Feeds. Soft-reset no help, tried syncing all the networks, no help, deleted and replaced the widgets on the screen, now whenever I tried to connect the Facebook widget on the Settings>Accounts feature, it returns "Error adding account - Your request was denied, please try again." When I try to subscribe to a news feed, I get "Error - Try again later."

It's been doing this for three days now. :smileymad:

Can't think that I'm alone in this, since on the DroidForum pages there were a few threads that discussed something similar happening in June, 2010, about the time there was an update. It magically resolved itself then with no explanation as to why or how.

So as a new user, I'd be really interested to know why I can't get the Moto-native widgets to work all-of-a-sudden...on New Year's Eve. And is anyone else having this issue?

Because while I've got the Facebook-native app loaded, it doesn't update my Droid contacts information...so now all my contacts' photos are out of date, the social networking history is messed, and I can't browse the news as I had been.

Any ideas/input (especially from Tech Support) would be welcome!

Comments

latis113

I just got my Droid 2 Global for Christmas and a few days later it stopped updating my social networking widget as well. It gives me errors about updating, then I tried to re-enter the registration information and I receive errors galore.

If you hear of a fix please let me know as well!!!

Thanks,

latis113

sgrobinson

I am also having this issue. I can log into the facebook app with out a problem.

ShadowZX8

Having the same issues with My Droid 2. and still havent found any solutions

jjlinke18

I have the same problem on my Droid X, not a single update since New Years Day!

angel258

I have encountered this issue as well and have noticed that both widgets will update but it's hours later if not days so I actually removed the pre-installed Motorola widget and downloaded the Facebook app from the market and added that as a widget to one of my panels. It doesn't update often either but when I click on it I am taken to the FB news feed where I can see the latest status updates, check messages, etc. This works better for me than the Moto widget ever did.

Hmmm...this seems to be a global issue........

thomasrhoward

Same here. My wife's Droid 2 is not updating but my Droid X is working fine.

A couple of things that I noticed:

- I installed TweetDeck, which allows you to configure how often it updates. Even though I have it set to update automatically every 15 minutes, it won't update unless I go into the application and hit refresh. The application works fine on my Droid X.

- When I go to settings / about phone / system updates, I get an error stating 'check for update was not available at this time'. This also works fine on my Droid X.

Seems to me like there's an issue with the OS.

MarkPhlipy

Interesting because I was considering taking the Droid 2 Global back and getting a Droid X if I can't fix this problem.

Point being, it seems to be a software or network problem and not a phone problem. If I was the only one, or only a couple people, maybe I'd think otherwise, or if perhaps I'd downloaded a ton of apps, which I haven't...then maybe it's me, not them.

Them being Verizon and Motorola, whose response so far has been to hard reset the phone. I'm not willing to accept that answer, because the phone works, and I spent the better part of two weeks just getting my contacts and music to sync.

Don't get me started on gMail.

Today I noticed that now not only are my RSS feeds not working, the Motorola native widgets that is, but now my e-mail accounts are not syncing in accordance with the "Fetch Schedule." I have to sync them manually as you mentioned.

So...I'm back to the inevitable conclusion that there is a progressive network problem, because as someone mentioned before, when I go to the "System Updates" item under "About Phone," I too am getting the message "Check for update was not available at this time. Try again later."

When is later, folks?

ChrisCompton

Same exact thing here. After midnight on December 31st all Social Networking widgets/updates and news widgets/updates stopped working. I can't even submit FB Status updates through the widget any longer. I tried deleting and re-adding my facebook account on the Widget and I get "Error adding your account, Your request was denied, please try again." I have a Droid 2 Global phone. Any thoughts or suggestions?

MarkPhlipy

So far with now three separate calls/e-mails from Verizon Tech Support (unfortunately I work nights, so I haven't been able to TALK to anyone) - there is no resolution but to reset the whole phone.

One tech left me a voice mail saying that resetting the phone might not fix the problem either, and said it seems to be a Motorola problem. That makes sense to some degree since it's Motorola's native widgets that aren't working.

Problem NOW is that my e-mails won't sync automatically. Still think it's a Motorola software problem though, since I've done NOTHING to change the way my e-mail (gMail accounts) sync, and yet neither gMail account will sync on the programmed "Fetch" schedule.

And no answer across the three forums (DroidForum, Verizon Forum, Motorola Forum) other than full reset and start over.

So...I'll keep you all posted, but hopefully some of the tech-savvy folks monitoring these forums will check in.

ChrisCompton

Mark, I am also considering a hard reset. If you decide to pull the trigger on that one before I do, let me know what happens. I noticed the reply to you from Matt on the Motorola forum that there was a network outage shortly after the New Year. Perhaps that might have something to do with the problem. I'm just hoping there is an easier solution than resetting the phone, as I just got this thing all configured to my likings (as I'm sure you have as well).

AmandaErin

Same problem here... ugh :smileymad:

lekamarie

I contacted Motorola about these issues last night: one hour and three agents later I was told that motoblur is down for maintenance because of the amount of calls they had regarding the widgets not working. She advised me that it should be back up in 24 hours. So frustrating! I downloaded android widgets for facebook,news, etc. in the mean time. I would rather return the phone than do a hard reset!

qnguyen

I performed a hard reset on my phone, linked it back to my FB account and now the social widget works without a problem.

kenner56

Happy to report that the system problems seem to have been corrected. Updates are starting to come through for me again.

MarkPhlipy

Okay so Chris and bassislife and I have been chasing each other around the forums (fora?) and first off, found that Motorola was very responsive. So kudos to Motorola, and I'd suggest anyone with Droid-specific issues should try their forum as well as DroidForum and this one for issues. Between the three we can find some answers.

Unfortunately, right now the answer is, RESET:

QUOTED from MATT, Tech Support at Motorola Owner's Forum:

"Jan 5, 2011 12:55 PM News & Weather not working !!

We've checked the MEIDs provided and it appears that those phones are no longer showing up on our server. We are investigating why that has happened -- it appears to have affected an extremely small number of phones. (So small that it didn't show up in our overall account numbers but blended into the general variation.)

For now a factory reset seems like a solution. While resets are nowhere near as difficult as they used to be, I know they can be a bit of a pain. It's possible that we'll have a better solution later, but I for now, it's all I got. "

:robotvery-happy:

NOW, having said that, MY reset experience did not go well, and I'm still struggling, but part of that is my GOSH DARN Google mail accounts, which are a mess, BTW.

BUT, the widgets are fixed, and everything seems to be updating.

My other issue is the "extremely small number" mentioned above. It seems to be growing every day, but I suppose in the grand scheme of things, a few hundred bad phone connects is a drop in the bucket for Motorola and Verizon.

I have to admit they are very responsive and are trying to fix this problem for even us small potatoes.

So keep the phone, keep the faith, and let's try and SOLVE the problem now that we've FIXED it!

Cheers.

lekamarie

Motorola was responsive- its back up and its was less than 24 hours as I was told last night.

ShadowZX8

I also Hard reset my phone. it all works perfect now, for now.

Thanks! :smileyvery-happy:

thomasrhoward

Did the reset last night. It took a while for it to communicate with FB, but once it did everything was fine. I highly recommend making use of backup assistant. It restored all of the applications that were on there before. Still had to set up the wifi and screens, but the reset wasn't nearly the headache I was anticipating.

-tom

MiScMcCoy

I'm having this same problem now. I'm not sure what a "hard reset" entails, but if this doesn't clear up, I may have to try it. How did those of you who did the hard reset do it?

MorganB

Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. I have listed the steps below to perform a hard reset.

From the home screen, touch the applications tab (located at the bottom of the display).
Touch Settings
Touch Privacy
Touch Factory Data Reset
Touch Reset Phone.
If presented, enter the current passcode or draw the unlock pattern.
Touch Erase Everything.

femrite24

I too had lost the news feeds on my Droid X at the beginning of the year, or there abouts. After just being without it for a while, I did the hard reset to my phone which in itself was the worst. I lost all call history, apps, account settings, etc. It did fix the news feeds... for about two weeks anyway. Now the same thing has happened. No news feeds. I will not be going through the hard reset again. I am not even back to where I was before the initial reset. Hears to hoping someone comes up with something that will fix this. My thanks in advance to the 'someone' who solves it.

Buff76

Facebook seems to be updating but the news feed seems to be stuck. I have not had any issues with email (yahoo or gmail). What settings do I need to verify that they are correct.

Thanks for your assistance.

JLQLB

I too had this issue. I managed to resolve the issue without resetting the phone to the factory settings by clearing both the cache and the data on the apps that deal with Social Networking / Social Messaging after I did a force stop on them. You get a warning that the forced stop could cause the app to behave badly. The idea behind this is the app may be in the middle of a write to its data files when you do the stop and as a result only partial information gets written which can cause problems. However, by clearing the cache and the data (data being important), this problem in theory should be resolved because you got rid of the data that was being written when the forced stop happened. I believe what resolved the problem was getting rid of both the cache and the data as this is the same thing that will happen when you do the factory reset.

Here are the steps that I went through to do the force stop, clear cache, and clear data.

Settings -> Applications -> Manage Application -> All Tab
Find and select Social Messaging Service, do a force stop, clear data, and clear cache
Find and select Social Networking, do a force stop, clear data, and clear cache
Find and select Social Sharing, do a force stop, clear data, and clear cache
Find and select Social Status, do a force stop, clear data, and clear cache

JLQLB

Sorry folks, I have to say I'm so disappointed this solution only worked for three days. On April 1, 2012 it stopped working... Looks like I'm going to have to do the factor reset... OYE...

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