My family purchased four new iPhone 11's and moved five lines from Total Wireless to Verizon's unlimited plan. I submitted for rebates for the four new phones @$300 each, and one new line with an existing phone for $150. I received only three $300 rebates and one $200 rebate. I spent a huge amount of time on phone calls getting told to call this number, then another number (having to hold up to an hour on each call). I finally got an email address and sent all of my information to [email address removed per the Verizon Terms of Service]. I went back and forth with at least four different representatives, and was told a number of reasons why I didn't receive the rebates, including that the phones were not purchased at a qualifying Verizon store. We purchased the phones at our local Verizon store. I finally received the $150 rebate, but they keep saying the $200 rebate I received was correct. I have asked numerous times how I can get a $300 rebate for three phones, but only $200 for the fourth. I have not received an answer to that question. I'm still waiting for the additional $100 rebate. I also feel I should be somehow reimbursed for the time and aggravation spent on trying to resolve this issue.
