This is why we are switching to AT&T - Clear pricing as stated and emailed via transcript.
First lets state that I contacted Verzion to ask about upgrading to the unlimited plan and getting the iPhone 12 BOGO deal.
I've been with VZ for years and have 2 phones (X's paid off) and two 6 watches but when asked about the special they said I'd have to add yet another line for $20/month for the 'deal' - not really a 'deal when you read the following.
Here's what I proposed.
I will trade in 1 iPhone X (in great condition)
I want to keep the 2 watches with cellular
I want a iPhone 12 Pro 512 gb and a iPhone 12 (not pro) 256 gb
At&t clearly and concisely stated the estimated bill would be $188.33
*note they did this without ever leaving the chat and quickly emailing me the transcript.
Verzion on the other hand left chat repeatedly, never gave a direct answer but instead a bunch of run around. Then after an hour, yes an hour of re-connecting due to their "technical difficulties" an agent FINALLY quoted..... $212.91 an extra $24 a month for staying with a company that I have been with for years. Oh and of course when asked, they "could not waive the activation fee but you can 'save $20 by activating your device online" ...that's not a savings..THAT'S A FEE.
So we'll be going with AT&T.
Oh and the bonus "Verzion offers Hulu and Disney+ with their unlimited do more plan" it's Hulu basic and we have the pro version already from a previous sale, along with Disney+ and apple TV for free.
For an extra $5 a month we'll just get AT&T upgrade plan.
See ya VZ
