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When people call me my phone never seems to ring and direct to VM

I switched to Verizon last year, I have been faced same issue that people call me straightly to VM. I called customer service and technical support couple times which still haven't solved until now. every time I need to restart my phone then the phones back to normal. after few days. it happened again. same as my wife's phone. happened once awhile. Couldn't fixed issues even I reset the network, reset phone. Also, I switched new phone 12 still happening same issue. My old and new phone were using E-sim, not sure it is because e-sim issues or not.

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Verizon_Support

We want your phone to ring when you're called and for you to have excellent overall service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

langood

Hi, Verizon's service was excellent, but it couldn't found out the issues for me since a few months ago. And I thought I switch new phone will be ok. Unfortunately my new iPhone 12 still have same issues. so, I think the Verizon's service is issue that I am I sure now.

Verizon_Support

We appreciate these details. Just to make sure we are on the same page, all calls go to voicemail? No call rings through to your phones? Is this happening only in a particular location?

- ChristopherM_VZW

langood

yes, calls go to voicemail without any ringing. It just happened sometimes not all the time in anywhere, not just one location. As I explained to Technical support before, even my phone has 2-3 bars signals, it still couldn't received calls. the calls go to Voicemail directly, Then I need to reboot my phone and it worked again.

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