Child Item

Site Totals

61410 Questions Answered 270 Categories

Verizon Home LTE internet 2.4 ghz not working

Help! Hopefully I am in the right section. Just got and set up my Verizon Home LTE internet and everything was working perfectly. 2 days later I am unable to connect to the 2.4ghz wifi. Keep getting "unable to connect to network- try again later". Went to router settings and confirmed everything seemed to be working. Password was correct. If I toggle the 2.4ghz wifi on/off, I can connect but only for a few minutes. Called tech support this morning and we did a hard reset which appeared to work but that lasted only for about 30 min. Was wondering if I might have a defective unit. The 5 ghz wifi works fine but unfortunately I need the 2.4 for some of my older devices which cannot connect to the 5 ghz. Both android and IOS devices can't connect to the 2.4ghz wifi. Appreciate anyones help. Tech support does not seem to know too about this device as it is relatively new

Comments

Verizon_Support

Congrats on getting this new home LTE internet device, wb6tah. I appreciate your patience and understand that this is important for you. We can certainly take a second look at this issue and find a solution. What specific devices are you trying to connect using the 2.4ghz Wi-Fi?

GersonG_VZW

wb6tah

Thanks for responding. Any and all devices. iPad, iPhones, Windows 10 PCs, anything that needs or uses 2.4 ghz. Some of my devices uses both 5 and 2.4 but a lot of my devices can only connect to the 2.4 ghz signal so it is a major problem. Seems to be random. Sometimes the devices will eventually connect but then eventually lose the connection. Frustrating.

Verizon_Support

Got it, thanks for the details. I can see where this is a concern for sure. Let's see what we can do. Please verify your account.

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6004HKohK

wb6tah

HI, sorry haven't checked this forum for a few days. Can you please resend me the link. It expired. thanks

wb6tah

Hi, link was invalid

Buchanan2211

I have the same problem and it is very annoying Verizon people have no clue how to fix it I have been on the phone many times for hours trying to figure it out!

Buchanan2211

I am having the same issue and have not been able to resolve this since I got this new home lte internet everyone I talk to at Verizon has no clue how to fix it. Over half of my devices will not connect so it is a major issue! I hope someone can help us soon because it is not worth having as it stands now!

Ezil

I have the same issue brand new service and can’t get to a human on support.

Ready to cancel unless someone has any ideas on a fix. From what I have seen this has been an issue for over 6 years on Verizon devices.

If support is reading this, I need an antenna too, lte signal is weak.

Support please contact me.

Thanks

Ezil

Trying again. No response from support after replying to their IM?

Shouldn’t take this much time and effort for a new customer to get help. Not the way to keep customers.

Verizon_Support

Thank you for granting our team access to your account. Let's work together to resolve the service issues you're experiencing with your LTE Home Internet service. We certainly don't want to lose you as our customer. We've noted your reference that it's not working and that you're receiving a weak signal. To be sure that we're on the right path to assist you, can you tell us exactly what's happening with your service? How long has this been happening?

Child Item