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Upgrade Process

I upgraded my iphone 11 to a 12. I talked to an agent and decided to wait then went on-line and ordered. I have had my 11 for 10 months but it said on the website, I was eligible to upgrade for 127. I decided to do that and now when I got my first bill there is a charge for 104 added to pay the payments for months 11 and 12. I never saw anything telling me there would be that extra 104 charge until I got my bill. Even when I looked at the projected bill it did not reflect that charge. Verizon will lie, cheat and steal from their customers. As soon as I can payoff my 12, I will cancel my account with Verizon and get better service elsewhere.

Comments

Verizon_Support

I always make sure I have all the details about the billing statements I receive, too. We definitely don't want to lose you, and I am more than happy to review your account and make sure you have the answers you're looking for. I will send you a Private Note, so we can begin.

thomasjb

I tried the link an of course it doesn't work. call my cell to discuss

thomasjb

Even their customer service links don't work. This is the worst company I have ever used. ATT and Sprint will get my business as soon as possible. Agents are rude won't get supervisors on the line when requested - wait you out until you have to hang up. Should just write the CEO

thomasjb

the second link doesn't work either. Not logged into my verizon on any device

thomasjb

Same message

Verizon_Support

I apologize for any frustration and negative experience you had as a result of a disappointment with us, thomasjb. It would be sad to lose you as a valued customer and let we do whatever possible to turn things around. When processing to upgrade, was there any email or information about the offer? Did you go on a new monthly device payment plan for the iPhone 12? Please send us a private message with those details so we can assist you.

Thanks,

EdwinL_VZW

thomasjb

I was asked to PM to Edwin L but there is no way to do that the links either don't work or you wait too long for someone to respond.

Verizon_Support

We do apologize, but we're not seeing that a Private Note was sent. What issues were you having with sending the Private Note?

EllisandraC_VZW

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