I have been duped by Verizon agent. Agent Sent an email about the price but another rep refused. Need to file complaint (address of verizon) needed to file claim to small claim out.
Seems to be happening alot
I accepted the offer as sent ia email and cut and even started using unlimited data... but next day, told I was told entirely different story.
Summary: It takes hours to get a live agent after listening boring monatomic of music. Once I planned to leave Verizon, I was suggested by a rep of Verizon to change a better good priced plan. I requested her to send in writing the price as offered to me. She confirmed the price via email. Then I reconfirmed it via chat. Following day, I called for another issue and I was told that monthly bill be be $85 more than quoted earlier. It took 1.5 hours to reach a customer rep and hen another 30 minutes to a supervisor. Total time over the phone is about 2.5 hours. Once I asked name of supervisor, she hung up. after prior community post, I got an email to file complaint to to Head office at New Jersey by calling 1-800-779-2067 but this head office phone prompts me to enter phone (does not accept) or enter via phone key pad the case number which I do not have. Any advice?
Typos corrections to above large post..
"I accepted the offer after receiving an email from verizon rep and then after this conformation as a poof, started using unlimited data... but next day, told I was told entirely a different story."
Rest of the details as in above post.
Based upon previous post
I did reply as to Verizon (in case verizon rep responded that prices are online):
"So what is the meaning of email confirmation and confirmation via chat by Verizon? My family member got a new independent plan and I wanted to find best options. Because of poor service, I decided to leave Verizon, Then rep over the phone convinced me to stay and offered best price. She did over the phone and told that online display of change will take time. I have a proof that she offered $105 and with taxes $112. Then chat person also confirmed it. I happened to call today (next day or so after email/chat confirmation for another issue and then I was told by new rep to pay $85 more. Finally supervisor told that she will agree $105 for 3 months but will not write any thing via email. I asked her name, she hung up! Please listen the recording if it is may have been saved.
I was assured $105 in writing for three lines...then confirmation via verizon chat. Then within 1-2 days once I happen to call version (took hours of phone call) found out that in fact you will withdraw $189 from direct bank. I stopped automatic withdrawal as now lack of trust. How one can trust once reps have no correlation and Verizon does not honor its own writing to customers?
We never want you to feel duped. We'd like know more about what's going on. Let's get to the bottom of this. Please send us Private Note with more details on the situation.
We'd like to make sure that you are still getting the best Verizon experience, anilchawla82. Please, Private Message us anytime to speak with an agent about your experience. - Nick
Please let me know where to send the private repose (if email to respond, please list) that how Verizon is trying to dupe. I will provide evidences. Thanks
Out of curiosity are you in Florida?
