So hard hard to reach customer service of Verizon. It takes hours to get a live agent after hours of music. Once I planned to leave Verizon, I was suggested by a rep of verizon rep to change better good priced plan. I requested her to send in writing the price as offered to me. She confirmed the price via email. Then I reconfirmed it via chat. Following day, I called for another issue and I was told that monthly bill be be $85 more than quoted earlier. It took 1.5 hours to reach a customer rep. Then 30 minutes another to a supervisor. Total time over the phone is 2.5 hours. Once I asked name of supervisor, she hung up. after prior community spot, I got an email to file complaint to to Head office at new jersey by calling 1-800-779-2067 but this head office phone prompts me to enter phone (does not accept) or case number which I do not have. Any advice?
