I can’t believe that the iPhone I ordered nearly a month ago is still back ordered. When I try to check the status on the app it is a joke just like the digital assistant and gives a ship date that has already passed. I even called Customer Service the other day to speak to a human with the hopes that they might be able to provide some idea of when the phone will ship... they were even less helpful. I have been a customer of Verizon for 16 years and am actually considering moving to another provider. The phone was supposed to be a Christmas gift for my daughter... Now what can she open, an empty box with a note inside that says “yay, you got the phone you have been asking for for years now, but I have no clue when it will actually be here. Sorry!” Thanks Verizon. Another extremely dissatisfied customer.
