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upload from pc fail

i uploaded 59gb from my pc and now i can't upload anymore. it stays retrying. i tried a different PC and from my mac with the same problems. my phone is still uploading which is garbage since it times out all the time.

i only have the free 600gb plan. i wish i could just dump it all in a folder on my pc and let it go but doesn't think it works that way. been uploading for over a week.....

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Verizon_Support

Hello, we are here to aid in any way that we can. Are you referring to Verizon Cloud services?

sidwin516

Yes I am. INC004932946 I have a case open and haven’t heard back why it still doesn’t work

Verizon_Support

sidwin516, we never want you to have issues with uploading pictures, so we're happy to learn we did put through a ticket for you. Generally our tickets take 5-7 business days to be resolved. Once the ticket has been done, the representative that did the ticket will reach back out to you with the results. Thank you for your patience.

sidwin516

We are unable to access your cloud right now, please try again later.

i'm seeing that error now. i still see my pictures from both pc/cloud and phone/cloud. my phone has completed the upload from my phone on the same wifi network. still can't upload anything from my desktop or mac.

i called customer support and i'm still waiting to back. they said they escalated the ticket. it's been a week.....

sidwin516

i happens from PC/MAC chrome IE everything

support has been useless as always. i get the same message everytime i talk to someone... please wait two days and we can see what will happen... blah blah blah.. we escalated to IT blah blah... Tier2 is working on it blah blah.

cant imagine it takes this long to fix an issue....

i have requested executive escalation... let's see what happens ....

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