Child Item

Site Totals

61430 Questions Answered 270 Categories

Asurion Warranty Terms unclear - Asurion reps unable to help

I currently own a Pixel 4. I don't care for it at all. The only reason I bought it is because it is a Dual Sim phone and when it breaks Asurion will provide me with a Dual Sim replacement. I was told if I purchased an international Samsung S8 and broke it that it would be replaced with a single sim because Verizon only sells single sim versions....

Well, I'm ready to buy a Dual Sim S20. From what I understand Verizon sells this in Single sim and Dual Sim versions... So I called Asurion and explained to them I am going to spend $1,000 on a phone but first need to make sure they will provide me with a dual sim replacement if I ever need to use their service. The person told me she thought it had to be a like phone. Then she put me on hold to confirm. When she came back she said the Dual Sim was considered an accessory, so Asurion could provide me with a single sim replacement. When I explained what Dual Sim is, she said she couldn't say yes or no either way. So I hung up and called back and the next person told me they where also unsure and could not provide me with a solid yes or no answer...

Anyone know?

Comments

Verizon_Support

Hello, we can look into this for you for you. Please send us a Private Note to proceed.

Doggo

Verizon S20s come with a single slot for one physical sim card. I have an unlocked S20 which has a micro sd and sim combo tray.

Just buy from Samsung directly and get Samsung Care if you're that worried.

VerizonCustomer39

Thanks for the advice. We have 4 lines on our account and not all are Samsung phones. Asurion charges $39 per month for 3 or 4 phones. So dropping Asurion on this one phone and getting the elsewhere would raise the overall price. If we ever end up with all Samsung phones on our account, we will look into the Samsung Care.

VerizonCustomer39

That's what I just did. After clarifying my question several times the Verizon rep explained to me that, "Asurion is a separate entity and Verizon only bills on their behalf. If I need clarificating I will need to reach out to Asurion."

That doesn't help at all. The people on the other end are only equipped to answer basic questions. Their supervisor only answer these tougher questions with vague responses like, "I think Dual Sim is considered an accessory, so we can send whatever but I'm not really sure"

Verizon_Support

Based off information listed in our systems, Asurion will replace devices with the same model number if possible, followed by the same make and model. If stock is limited, the device will be replaced with a like device. If you have any additional questions on this matter, please let us know.

VZW_RobertH

Piscestg

You can and will be told anything on the phone. However when the time for service comes, you don’t have any way to hold them to that. You can “reach out” (contact) three people and get three different responses. And you have no way to hold them to their word.

Verizon_Support

We can further look into this for you. Please send us a Private Note to proceed.

Child Item