Child Item

Site Totals

61410 Questions Answered 270 Categories

Message+ not working on iPad Pro

I recently purchased a new iPad Pro 11 and downloaded Messages+. When I try to send a verification pin to my phone, I get an error message, “Error - Not able to generate pin. Try again some time later.” I have uninstalled and reinstalled the app a couple of times.

It works on my old version of iPad Pro. Both iPad Pros have the latest version of iOS 14.4. My old iPad Pro has had Message+ for quite some time. On my new iPad Pro 11 Message+ will not send a verification pin to my phone. It keeps giving me the above error message.

Has anyone else had this problem or does anyone have any ideas?

Comments

jav6

@EAM77
wrote:
I recently purchased a new iPad Pro 11 and downloaded Messages+. When I try to send a verification pin to my phone, I get an error message, “Error - Not able to generate pin. Try again some time later.” I have uninstalled and reinstalled the app a couple of times.
It works on my old version of iPad Pro. Both iPad Pros have the latest version of iOS 14.4. My old iPad Pro has had Message+ for quite some time. On my new iPad Pro 11 Message+ will not send a verification pin to my phone. It keeps giving me the above error message.
Has anyone else had this problem or does anyone have any ideas?

When installing Message+ does it ask for a phone number? Somehow it has to know your phone's number to send the text to. Do you have the iPad associated with a line on your account?

jav6

An old thread from 2018 had this post after describing the same error msg generating PIN. Not sure if it relates to your issue:

EAM77

Yes, I put in my phone number, it then gives me that error message.

EAM77

I saw that thread. It sounds exactly what’s going on with mine. Did they ever get it fixed?

Verizon_Support

Hi EAM77!

We are here to help, and we want you to be able to enjoy the benefits of Verizon Message+ on your tablet! Let's figure out what's preventing you from verifying. I see that you are currently connected to Wi-Fi and a VPN, if you turn off the VPN and Wi-Fi, and connect through the cellular network, will it allow the PIN to go through? May I ask, how many other devices do you have set up to sync with your Message+?

Thank you,

MichelleH_VZW

Child Item