I bought a new Verizon iPhone 12 on Dec 20, 2020. When I purchased the phone, it was $1199.99. I used a $5 credit to make it $1194.99.
After I received my bill in January, I called Verizon because I wanted to pay it off in full. (The bill is attached (1) showing $1155.07 remaining after I pay the January bill). The amount online to pay off was $1299.56. The gentleman I spoke to said he could not figure out how to adjust the amounts. He suggested I wait to make 1 payment to let the amounts adjust. Fine
I now get my second bill and it shows payment 1 received and I owe $39.87 for payment #2. Once I pay this bill the remaining balance on the phone will be $1115.24. (2) I again call Verizon to pay off the phone. I should only have to pay $1155.07 as stated on January bill. Well, online it says payoff is $1256.14. (4)
I call again and am told that the difference is the interest I am prepaying.) I spoke to 3 people all who could not help and would transfer me. From Customer Support to Payments to Billing. I again, say on my contract I am reading that the amount I will pay after all monthly payments will equal $1194.99. (3) It also says no prepayment penalty. If I were to make the 30 payments every month it still would equal $1194.99
How do I pay off my phone for the $1194.99 minus the first payment of $39.92 and since my next payment of $39.83 is due I will pay that now. So, I only should, per agreement, February billing, and contract, only owe a balance of $1115.24. I do not owe any interest or prepayment money. The contract says right on it that after 30 months it will be a total of payments of $1194.99.
I can certainly make monthly payments, but I don’t want to. Also, if I choose to pay off and upgrade early online it says I owe $1155.07. (5) But why would I upgrade a new phone? But, these numbers do finally agree.
Please have someone investigate this and do whatever adjustments need to be done so I can pay off my device before the next billing which will be due on March 14th.
Please have someone call me so I know when I can go on and pay this off online or over the phone.
Sincerely,
