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LTE Extender 2 for enterprise - slow / no SMS text messages across multiple devices

Hi. I have a network extender 2 for enterprise. Across multiple devices, SMS messages are delayed for hours. When I disconnect the extender and use WiFi calling, there are no issues with SMS messages. Voice calls with the extender work flawlessly. My internet connection is solid (1G/1G fiber). Are there problems on the verizon network causing this? I would really like to use this rather expensive extender but not receiving texts is very problematic.

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Verizon_Support

I understand that you want to be able to use your network extender. Let's take a look at what's going on with your network extender. By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

kayakboy000000

I clicked the link and only a blank screen comes up.

kayakboy000000

still broken as of this morning. I am seeing 1 to 2 hour delays in text messages with the verizon network extender for enterprise. On wifi calling, sms texting comes within minutes. The aforementioned message had a link that is broken. Is Verizon able to help?

Verizon_Support

That is odd. Please try using the following link here: http://spr.ly/6000HLi8p

jak73

can you help me, too? i have to constantly turn off wifi in order to send a text.

nickalus21

Same exact issue. People show me a screenshot of when they sent the texts. I look at my phone when I received the texts and its hours later.

Something very broken!

Verizon_Support

We want to help! Do you receive these messages later on when you leave your residence? Have you since restarted your modem & extender to retest the issue?

-Joey

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