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Twenty One Year Customer, Never Missed A Payment, HavecRegional Or District Manager Call Me.

Been having continual problems with your company's protocols and way of doing business. I am a professional, a senior who treats people with respect. Things have changed drastically the last few years with your company and the customer is paying a huge price for poor quality customer service and low quality loyalty treatment. I was lectured to earlier by a rep and finally had to hang up as my blood pressure began to rise this early Saturday morning when I was being treated without respect. Please have a Regional or District Manager call me. I think after twenty one years with your company, I've earned and merited this. If 'just' a rep calls me, with all due respect, I will hang up.

Comments

Denverclimber

Spoke to another rep after the first disastrous call, she escalated and was told to expect a call within the hour. Call never arrived. Four hours later, nothing. See what I mean about very poor Verizon customer service. Used to be stellar. Now all that matters to them is receiving their monthly payment by me.

Verizon_Support

We want to ensure you get the respect and assistance you need, Denverclimber. You should be treated with respect throughout each interaction with our company, and we are sorry to hear this didn't happen in your last phone call with one of our representatives. Could you please provide more details about what happened, and what number you called for support?

CheyenneS_VZW

Denverclimber

Appreciate your reply. However, have a Supervisor, Regional Manager, District Manager call me. I am no longer posting anything more on this, or calling into any of VZ's support numbers. I also poster a chilling review on Trustpilot, and saw that many others shared similar experiences. I just ported out one of my corporate numbers from Ooma to another carrier. Have one to go. This one I was saving for VZ to go along with my current cell number which I have had since 1993. I'm honestly disappointed in your company's customer service after all these years.

Doggo

You're not entitled to special treatment just because you can pay a bill for X amount of years.

Majority of people who have a bad experience with a particular person fail their survey and get on with their lives.

Denverclimber

Mind your own business, you have no idea what you're talking about!

acraftylady2

Good luck if you think a higher up is going to call by posting on these boards. It's very simple. If verizon is not treating you right there are lots of other carriers that will welcome your business.

Denverclimber

They've already called!

Denverclimber

And oh... been offered a S21 Ultra, complimentary, excellent discounted plan by TMobile, as they want my two lines of business from VZ. Only thing keeping me at VZ at the moment, is better reception in rural Colorado and the West.

Verizon_Support

Denverclimber,

This 21 year relationship is important to us. You have the option of calling our customer service team by phone if you'd like to speak with a representative on the phone. However, we're confident that we can help you from here. Please provide us with more details regarding your issue so that we can further assist you.

Lasina_VZW

Denverclimber

I spoke prior with a rep from here who called me. They did not help. As I mentioned, have a Supervising Manager, District Manager or a Regional Manager call me. There are important issues that need to be discussed and decisions to be made. I've already ported away one number, have another to port in... I can temporarily continue with my current cell number with VZ or transfer both to TMobile... they want these numbers, my business and have made me nice offers, based on my twenty one years with VZ and twenty eight years with the same cell number. I won't be calling into VZ reps!

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