I just recently changed from the Verizon Postpaid Unlimited Plan to the Verizon Prepaid 5GB Plan. I have spent hours over the last two weeks trying to fix the following problems to no avail.
First, I can no longer receive the short code verification text from anyone but Verizon. I'm getting regular 10 digit text messages, but not short code text (i.e., from banks, etc) and it's a major problem.
Second, I am constantly having to dial phone numbers twice to get connected. Its like my phone number is fully ported to Verizon's network. Which is odd, because I've on the Verizon network for almost 15 years now.
Lastly, and this is the rant part of this message. I have hours - H O U R S - on the Verizon Chat, on the phone with Verizon Customer Service, and even in a local Verizon Store. The folks at the Verizon Store replaced the SIM card, and for a brief period (overnight) everything seemed good. But then the same problems came back to life.
PLEASE PLEASE PLEASE - who do I contact to fix these problems. I'm so frustrated at this point I'm dang near ready to move on to a carrier. Please, someone body tell me how to fix these issues.
Thank you.
Joe D.
[email address removed per the Verizon Terms of Service]
