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Cannot receive text messages on OnePlus Nord N10

Recently transferred my Verizon sim card to a OnePlus Nord N10 and everything seems to work except receiving SMS text messages. I've tried calling the support number but it sends a security code via text that I can't receive, so that's a dead end. If anyone knows a way to fix this please advise.

Comments

Verizon_Support

nded,

That's the last thing we want to hear. I know how important it is that your phone work great. We're glad to help get to the bottom of this. I've sent you a PM. Please respond when you are able to.

AndrewT_VZW

tknee

I have the exact same problem and have no idea what to do about it!

seateapea

I have the same issue. Verizon started a ticket weeks ago and I have heard nothing since. Clearly this is a known issue, though. I am presently shopping for another carrier.

mogulman

We have had the same issues with a Oneplus Nord N10. We find we can work around it by doing Airplane mode off and then back on.

Tried a new SIM, CDMA-LESS and talking to Verizon support. Almost ready to give up on this phone or Verizon. I wish Verizon and Oneplus could figure this stuff out.

Verizon_Support

We never want you to give up on us. We would love to look into this with you. Did you purchase this device from us? Is the device compatible with our network? You can check here: https://www.verizon.com/bring-your-own-device/imei-esn-meid/ -Joe

marathonlance

Same issue here with my new OnePlus Nord N10 phone and my wifes. All indications is that it is on verizon. I guess I will have to switch carries. The phones cost too much to eat them.

Verizon_Support

Having a working device is a must. Let's work together and make sure you are able to use your devices. We are here to help. Can you provide us more details regarding the exact issues that you are having?

~Gina

Moving-to-Sprint

Same problem…good phone, what’s the problem with Verizon? All I need is an excuse to switch to T-mobile…

Ali106

I am having the same issue with my Nord N200! I reached out to customer service but they wanted to send me a text message to verify something which is obviously the problem! They told me to call customer service, but the first thing customer service told me to do is restart my phone (which I have already done 10 times) but how am I going to restart my phone when that is what I am calling on. I dont have the luxury of having 2 phone lines, sorry. This is very frustrating! Any help would be greatly appreciated!

Verizon_Support

@Ali106 ,

We're sorry that you're having so much trouble, but part of troubleshooting would require you to restart your phone at some point. That is why our automated system and reps would request that you try to use a different device to contact us from what is having the issue. You don't need 2 phone lines on your account to do that. As for being sent a text message, that's part of a verification we use to access your account. You also say that you have a OnePlus Nord N200, which is not a device that we offer direct support for. It is expected to work with our network, but we cannot guarantee how well that would be or if all features are compatible. With that said though, there's still a lot of missing information here that we'd need to know about. Are you using the texting app that came with your phone, or something else? If you cannot receive texts, are you able to send them without any issue? How is the rest of the phone, such as calls or data access?

-Russell

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