Backup Assistant Failure

Droid X with Firmware V2.

I bought the phone with subscription 2 months ago but within the first month the automatic backup assistant does not worked any longer.

I recieve an error message that reads "Subscription cannot be confirmed at this time. Please contact Verizon customer support for assistance *661".

I have tried calling for help but they stated that they cannot figure out what the problem is. I have also tried syncing the phone online and that does not work either.

Accepted answers

unknown

If you're running Android, don't bother with Verizon's back-up assistant. Load all of your contacts into Google and sync with your Google account. You can export them from there to save a copy or import them into Outlook or other programs. Back-up Assistant is buggy and poorly designed, like most of Verizon's in-house software. Fortunately, your Droid X has an excellent free alternative, Google.

All comments

unknown

slo

Ok I have a question to that response. I myself have been and still experiencing the same problem with the backup assistance with my Droid X, which I have now owned a month now. It worked one time only and that was when I bought the phone and the Verizon rep loaded my data from my Storm backup assistance to the Droid. To my point is I called Verizon, they say that the program is down and not sure when it will be working. Ok I bought it, a co worker just got a Droid 2, 3 weeks ago with the backup assistance on it. I told her the site was down and lord and behold she sat right in front of me hit the backup assistance symbol and IT WORKED, she said that she has never had any problems with it and it does her daily update everyday. i tried it on my X and all I got was the error message, saying to contact Verizon.

Now I say this WHAT THE HELL !!!!!!!!

unknown

It's only broken for some users? It is definitely a sizable portion based on feedback on this site and the info that's being relayed from Verizon reps. They'll fix it when they feel like it, so just use Google.

FrankieGee

Ok, I need help on how to uninstall this app. I'm having the same trouble as everyone else. Either uninstall it or change the sync to manual will work for me. I keep getting errors that it's unable to sync and I'm getting annoyed.

I already use Google for my contacts and sync that way so I don't need the backup assistant.

Please help.

ps I hope this isn't one of those factory apps that we aren't able to uninstall (skype, Amazon kindle, etc..)

unknown

If it came included with your phone, chances are that you will not be able to uninstall it. You can verify if you can uninstall it by doing the following:

- Go to Settings

- Tap Applications

- Choose "All" (either in the menu along the top, or by tapping the Menu key and selecting it, this will vary depending on what version of Android you are using)

- Scroll to Back-up Assistant and tap on it.

If the "Uninstall" button is grayed out, you cannot uninstall the program without making serious modifications to your phone that would void your warranty and are not allowed to discuss on these boards.

ScooterCat

FrankieGee wrote:
Ok, I need help on how to uninstall this app. I'm having the same trouble as everyone else. Either uninstall it or change the sync to manual will work for me. I keep getting errors that it's unable to sync and I'm getting annoyed.

I already use Google for my contacts and sync that way so I don't need the backup assistant.

Please help.

ps I hope this isn't one of those factory apps that we aren't able to uninstall (skype, Amazon kindle, etc..)

Yes, it's another one of the semi-functional bloatware apps that can't be uninstalled. In my experience, the synchronization from phone to BA is abysmally poor. Contacts don't sync at all or only partially sync (phone # updates but address does not, etc.)

You can, however, disable synchronization.

How to get rid of the synchronization of your contacts to Backup Assistant on VZW's website:

Go to Settings -> Applications -> Manage Applications -> Running tab -> Scroll down and select "Sync Service."

Press Force stop, then Clear data. This will remove the information required to sync contacts from your phone to Backup Assistant on the VZW website.

Do NOT run Backup Assistant again on your phone. Especially do not input your PIN in the setup if you accidentally DO run it; just press "Skip."