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ASK-SFE116 Extender Locked in open mode??

I just received mine today.. Haven't had much time to mess around, but the first thing I noticed is the 14 users list filled up within minutes.. Which is to be expected living in a townhouse complex..

In the Web UI I see it mentions closed, hybrid, and open, with no way to change them? Am I missing something here?

I imagine once I leave my house and return home, my extender will already be a full capacity.. Hopefully there's a way to turn on the closed mode that seems to be built in... Otherwise it will be pointless to keep this if my neighbors get more use out of it than I do..

Comments

Tension113

Just an update on my progress with this..

Yesterday it took me about 4 hours to get this thing activated.. It took 9 Verizon reps until I found one that understood what I meant, when I said I needed to get my Network Extender activated.. Gave him my mac id and a few mins later, I was activated.. Unfortunately, it seems like most Verizon reps don't even know what this extender is or how it works..

As for it being locked to open mode.. I spent quite a bit of time on the phone with them today.. Being sent up the chain to more advanced techs.. The first tech told me if I change my wifi password, neighbors won't be connected to it.. Which is not how this unit works.. The last tech agreed that it does not make any sense to force people into using open mode only. But apparently, that's where it stands.. There is no option for me, or for them, to switch it to Hybrid or Closed mode.. I was told there are no other options, at this moment, unless I want to get the business extender for 3 grand..

I wish I could keep this thing, because my signal is improved greatly with it, but I'd rather not share my internet connection with the neighborhood.. or potentially not be able to connect to the extender because all the slots are full..

So.. returning this and going back to missed and dropped calls for now, I guess..

Verizon_Support

@Tension113 ,

I am sorry to hear that there was so much trouble involved with setting up and using the newest network extender model. Previous models have had an option to set up a whitelist that would only allow numbers you choose to connect, and at this time that is not an option available with this current model. As you had said you already were preparing to return to unit since it will not work how you need it to, I would like to recommend using Wi-Fi Calling instead: https://www.verizon.com/support/wifi-calling-faqs/ . It's similar to a network extender in that it uses a Wi-Fi connection, but there are no additional devices to set up outside of an already-established internet connection.

KimeryJ

WI-FI calling doesn't really work where i am. I have good internet speeds too, over 200 mb/s.

I had them send me an extender as well. i live in a small community with spaced out houses and mine always shows 4-5 connected. I would hate to think about what would happen if you lived in a multi story apartment where there are multiple people in a very small area. They need to give the ability to lock these down to who you want to be able to connect. I also am not trying to be my whole neighborhoods verizon tower via the internet provider i pay for.

Stubbbsy

Is this feature in the pipeline? Seems important for those of us who live close to others, but also have a data cap to preserve. Also seems like a potential network security issue?

vzw-joe

This happened to me and drove me crazy…but I figured it out! The webpage is messed up under the device section of your account. You have to click “Closed Mode” (or “Open” or “Hybrid” — whatever you want) and then highlight the corner of the confirm button. The button is glitched out. You have to go slowly around the corner and you will see it change colors letting you know it’s now clickable. If you don’t do this, clicking the button in the middle will revert it back to the previous mode. Hope this helps someone. This made me spend hours of my time trying to figure out. These devices are so flakey.

DBC5591

My device management page shows open access only. Is there any other Web page I can look for the open/hybrid/closed settings.

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