Child Item

Site Totals

61389 Questions Answered 268 Categories

Phone won’t ring for calls or texts

Apple Pro Max 11 often doesn’t ring when a call comes through. It rarely makes sound when a text comes through. This has been going on for over a year with no resolution from Verizon. The phone has been evaluated by Apple and found to be in perfect condition. We have missed important calls, including an emergency alert to evacuate for a wildfire. Can anything be done to resolve this issue?

Comments

Verizon_Support

We know how important it is to stay connected. Are you having issues with missed calls, or is there a problem with the sound on your iPhone Pro Max 11?

EllisandraC_VZW

kaufcrew

The phone has been sent to Apple - no issues. A new phone has been purchased. iPhone 11 Pro Max. Still the problem continues. Apple (and internet research) says this is not due to the phone but the carrier service. Phone calls and texts constantly are missed as the phone often doesn’t ring for a call or chirp for a text. Verizon has been contacted several times this past year but they have not resolved the problem.

Verizon_Support

We never want you to miss any important calls, kaufcrew! We certainly want to make sure the phone is working at its best. Does this happen wherever you go, or does it seem to only happen when at a specific location, like home or work? Are any other phones with you having similar service issues?

kaufcrew

Usually this happens at my home (we have been home an awful lot during the pandemic this past year…). But I’ve had the same thing happen when the emergency vet tried to call me as I sat in my car outside his office in Vancouver, WA and at my son’s house in Portland, OR. Sometimes my husband’s iPhone has similar issues but not with the constant regularity as my iPhone.

Child Item