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False advertising? Isn't that illegal?

I switched and ported over my number from AT&T. The migration process was good. But, to my dismay, I found that the 4GLTE and 5G coverage is horrible in my neighborhood. I used the https://www.verizon.com/coverage-map/ before making the decision.

I wasted hours with customer support on the phone and live chat. They just fiddled with all the settings on my phone and resetting things on their systems. No joy.

I finally talked to technical support today. "Oh yeah, your address and neighborhood are known for poor coverage." How can that be? I checked their coverage map?!?

I live in a well-established neighborhood in San Jose, CA (#10 biggest in the U.S.). The Verizon coverage map shows my address as bright pink.

How can Verizon get away with this?!? Pay $90/mo. for this? The only solution is the pain of switching back? A nightmare...

Comments

Doggo

Switching to Verizon right now is a bad idea with its well known congestion issues.

Search "Verizon C band". Once that is deployed, Verizon would be worth switching to.

Cutaway

Thanks, @Doggo
for the known issue. My issue is not congestion. I get 0-1 bar on 4GLTE and nothing for 5G at my house and around the neighborhood (within a 1/2 mile radius). I cannot make a phone call if I don't use my AT&T Fiber Internet (LOL) with WiFi Calling enabled. OMG...

Around 3/4 mile away from my house, I get 5 bars 4GLTE and another 1/2 mile further I get 4 bars 5G. Speed test shows faster on 4GLTE over 5G. Gee...

Verizon's marketing dept. know about this disaster? How is their legal dept. run the business this way?

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Momma23dogs

Verizon has notes on the map that cover them as far as ‘false advertising’.

Had you asked, any existing Verizon customer would’ve told you that 5G is still in its infancy, and you cannot expect beautiful 5G coverage anytime soon. I’m old enough to remember when LTE was brand new, and just like now they sold LTE phones when there was no general widespread LTE coverage.

if you had good coverage and reception with your AT&T service then switch back. It is not any carriers job to provide good coverage everywhere. It is 100% on us customers to choose a carrier that suits our needs.

Cutaway

@mama23dogs
I saw and read the fine prints on the map. I am reasonable about the 5G...I get it; it's new. But no 4GLTE? Come on...look at this picture. I am at the Alpine Beer Garden in the heart of Silicon Valley. Zero...nada..like my home.

Why doesn't Verizon show their internal coverage map on their website? I would not have switched. How much hassle is it to go back? I'll suffer thru it out...I guess. Ugh.

Business and Professions Code 17500 BPC is a California statute that prohibits false or deceptive advertising to consumers about the nature of a product or service. This covers false or misleading statements in print, digital, or any other advertising media...

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