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Why are the supervisors refusing to take an escalation from tier 2 service reps?????

I was on for 2 hours, waiting for a supervisor to take a call from Derek.... I'm sure that every supervisor wasn't in a meeting, on a call or busy for that long... at this point Derek, who was apparently having phone issues either hung up on me or his call dropped after being on a call with me so long... Nevertheless, I don't have a resolution and it's frustrating to put so much time into waiting for help, only to be disconnected, and then nobody has the common courtesy to even call you back.... I need corporate escalation contact information....

Comments

Verizon_Support

TiFa23, we apologize for the time you were on hold and for the experience you endured.The last thing we would ever want is for you to not receive a resolution. We would love the opportunity to help you. We sent you a Private Note, please reply at your earliest convenience. JacobG_VZW

Denverclimber

Unfortunately, times have definitely changed. Used to be that I could get a supervisor to handle any issue or request, almost any time that I wanted. The last two years, it's either impossible or nearly impossible. Verizon used to have the finest customer service in the industry. Even the long times reps who I have spoken with feel frustrated by the changes that are coming... from the top.

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