Yeah, so... Verizon.
- They're telling me I can upgrade.
- I use their system to upgrade.
- They tell me I can trade in my older iPhone instead of selling it myself.
- I use their system to trade it in.
- They send me a box, with a UPS label.
- I pack up my phone in the box and call UPS to come get it.
- UPS wants to charge me.
- I say it's a pre-paid shipping label.
- I go back and forth.
- UPS comes and picks up the box.
- 2 months later (now) I get an email from Verizon...
- They never received it and are now charging me.
So...
- Verizon gets paid for the line.
- Verizon gets paid for the new phone sale.
- Verizon is likely holding the late model mint phone.
- UPS gets paid.
- Verizon will get paid for all support calls (I'm guessing 4 hours, but you tell me your exp).
- UPS will get paid for all support calls (I'm guessing around 1 hour).
- I am being asked to pay $400 to Verizon (what Verizon offered me for the phone).
- I have a $400 phone taken from me with a Verizon-paid UPS box.
My question... once they scan the box... isn't it out of my hands (literally and figuratively)? I cannot express to you, the community, the amount of anger I'm feeling at this moment. A quick check of my emails has turned into a $400 bill and a lost $400 phone. But hey... Verizon's email was super slick and all nice-like. Don't worry... we've made it easier for you by just charging you back on your bills... you won't even notice it.
I'll post my email here so that you can see what's in store when Verizon asks you to trade in a device, don't worry.
