First off, thank you for listening to my vent.
I thought my present phone was on the blink, so I ordered a new one....a Motorola g7 Power (2021). It was delivered on June 18. My present phone fixed itself so I returned the new phone on June 24. I initiated a return on line and printed a label from the Verizon site. Stupid me forgot to take a picture of the label. Now I'm paying for that lapse. Verizon sent me an email acknowledging the return the same day. If UPS sent Verizon a notice that a shipment was coming, they MUST have a tracking number.
Your return has shipped.
Original order# 11198679
Location code: 0825301
Order placed Jun 23
Return submitted on Jun 23
Submitted
Jun 23
completed
Return shipped
Jun 24
When the "STATUS" is checked on line, the "REFUND" (the last button) is not checked off.
Fast forward 6 weeks.
One agent I talked to did find the missing phone and transferred me to the "Activation" dept who promised to fix my account. He did not and although I have that dept's phone number, only employees and agents are allowed access.
I've made numerous calls to Verizon. I've chatted a number of times. The best I could do was get the monthly charge credited. They won't let me speak to a supervisor. One agent promised a supervisor would call me after he checked the warehouse......NOPE. No call.
My account now shows this:
not completed
Return items
MOTOROLA G POWER (2021)
Device Information
Phone number
415.902.4121
IMEI number
356898110669048
Sim number
4159024121
MOTOROLA G POWER (2021)
Although my active phone is a Motorola g7 Power, they are charging me for the Motorola g7 Power (2021).....WHICH I RETURNED!!!
Terrible customer service. How long does it take to settle a dispute? I think I'll have to notify the BBB and our local news station which helps with disputes.
I'm so frustrated. I'm losing sleep over this.
