Has anyone had trouble getting Verizon to honor a trade in offer? I transferred my cell phone service from AT&T to Verizon with the promise of a $700 credit towards the purchase of an IPhone 12. I traded in my old phone, purchased an unlimited 5G account, and complied with the terms of the offer.
I have contracted Verizon four times about this issue. I was told that there was some sort of numeric error on their part and that the problem would be corrected. Each time I called Verizon representatives promised the error would be corrected.
Does anyone have suggestions on how to deal with Verizon? I both feel cheated and that my perfectly good old phone was stolen!
