Today while chatting with an agent about something unrelated to my plans she apparently changed all my plans without telling me - I found out through an email from Verizon Fios!
Now I cannot get in touch with anyone to reverse what they did (one of the plans is a grandfathered plan) and I lost some of my discounts with FIOS
Throughout the chat she was giving me wrong information that I was correcting her on. At this point I want them to reverse everything they did!
WORST CUSTOMER SERVICE EVER
