Online device swap isn’t working and calls get dropped when I call

Marleygirl28

I’ve been trying to do a device swap online and every time I get the message-unable to find device. Whenever I call it gets dropped after being on hold.
The iPhones I’m trying to switch are a iPhone 11 Pro Max and a iPhone 13 pro. In the past I’ve been able to switch SIM cards but I’m not sure if the SIM cards are compatible.

If anyone else has had the same issue how did you finally switch devices. I’d appreciate any help.

Verizon_Support

Hello, we are sad to see you in this dilemma. We are here to help with your device swap. Please send us a Private Message to better assist you. ~Gilbert