I wanted to upgrade my son's phone thru apple online but hit glitch because Apple site could not communicate with Verizon. Given urgency in getting a new phone, I went thru Verizon online and a sales agent via chat helped process order and convinced me to purchase accessory bundle. All seemed to go smoothly but as soon as sales agent said goodbye I received not one but two different emails with different order #s for the exact same accessory package. I checked my account and sure enough, it shows i have purchased two sets of accessories (in addition to the phone). I immediately got back on chat to explain and get this corrected. After minutes of waiting a new sales agent apologized that she can't help once order is completed and sent me to customer service and a new chat window. It went downhill from there.
I have wasted several hours with delays, multiple agents that kept dropping my chat before finally one of them insisted they couldn't see my duplicate orders and that i had to work with sales agent to correct this. I tried again with sales agent chat and as soon as i explained that i needed to cancel an order the named agent suddenly disappeared. I began the day really wanting to buy this via Apple to avoid the ALWAYS messy Verizon process. Of courses I can try to call Verizon directly but lost my entire afternoon now and am spent and furious.
