Calls not connecting and dropping, internet and text not working

ksuser01

I have always had great reception with Verizon but for the past several weeks, I have had multiple problems. My phone rings, but when I go to connect, nothing happens. It looks like I'm connected but nothing comes through, and I can't hear anything. Sometimes I just have to hang up, and sometimes the call fails before I hang up. I have also had multiple calls fail once connected and numerous problems with texts not going through and no internet service. This is completely unacceptable. Why is this happening? I have had issues in multiple residential locations in the Kansas City area on the Kansas side.

ksuser01

Also, customer service is terrible. I did the chat, which walked me through multiple different re-sets which took a lot of time and required me to now re-set my wallpaper, my settings on apps and various other things. The re-sets didn't work so I finally got connected to a human in the chat who informed me there is a known issue in my area that will be fixed "as soon as possible" with no known timeframe. This really is unacceptable. I am having trouble communicating with my teenage children and getting my nonprofit work done in my community-I keep having to come home where I can be on wifi.