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Slow LTE Home Internet

I keep having issues with my LTE home internet speeds. I am consistently getting speeds under 3 Mbps. If I do a soft reset of my modem, speeds will return to high teens or better, but within minutes, they are back down again. In the past my speeds have consistently been in the 20's or higher. When we test the speed of the network using our cell phones, they are always in the 20's or higher no matter what and are usually in the 40-50 Mbps range. It seems like my home internet is being throttled or deprioritized despite Verizon telling me that this is not happening. Today I did a factory reset to my router and it was good for a couple of hours and then the same thing all over again. Has anyone else had this issue? Any real help from Verizon?

Comments

Verizon_Support

It is imperative that we do all we can to get you back to the teens for speed on your LTE Home Internet, JillFoster. You came to a great place to get some answers. Given all you have done already, we would like to take a look at things from your account in a more secure channel. Please look for a Private Note from us.-George

JillFoster

I have replied to the private message twice and have still not gotten a response and I am still having issues. It was great for about 3 days and I thought that Verizon must have fixed something, but now it is back to the same slow speeds. No matter how many times I factory reset my modem, it only helps for a short time.

Verizon_Support

We would be glad to take a closer look at this for you in a secure setting, Jill. Please be on the lookout for a Private Note from us, and we can continue from there. *Michael

netology

Brand new service for us in a populated south orange county area.

We qualified for 4G LTE Home Internet Service

We located the Verizon Gateway 2nd floor near a window

100% of the time we are 4 megs down and 5 megs up never more.

We were intending to replace a AT&T DSL but we need at least 25 megs boosted to 50 to make it worth while.

We can call the support team tomorrow as it is late on Monday 11/22/2021

Please advise next steps * Thanks!

Dave

Verizon_Support

We always want you to have excellent internet speeds. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

netology

We were supported by an amazing Verizon tech - Michale

The solution was moving the Verizon Gateway from our 2 foot away location from our 2nd floor window to about 6 inch's from the window.

We are getting solid promised performance on the top-end of Avg of 38 Megs Down and 5 Megs Up, this is awesome.

Thanks for the reply here in the community!

Dave

Babanana

I’m hoping I can also get similar help w my LTE home internet. During the late evenings I get up to 50 mbs download speeds but it becomes a painfully slow 2-3 mbs during the day.

Verizon_Support

One of our main goals is to provide reliable service and a great experience and we'd be glad to help. Please send us a Private Note, so we can take a closer look.

~Maria

nanbin42

i have the same symptom. can you help me

rp80701

My service varies from 50 mbps down to 0. Sometimes it goes out for an entire day, sometimes it's good for a day or two. Last week, we had 6 days with at least a few hours per day with no service (one day was out from 8am to 10:30pm with 0 mbps all day). We have tried multiple locations in the house and also, the network connection is great, just no internet, even with a direct wire to a computer from the router box. Cannot even connect to internet to check email, let alone stream. Does Verizon offer a pro-rated refund for failing to provide the promised 25-50 mbps?

Verizon_Support

rp80701, making sure you are able to keep a steady internet connection is important. Allow us the opportunity to further investigate this matter. Which Model device do you have? When did this concern start? May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location?

-Sylvia

rp80701

It is the white box that just says Internet Gateway on it. I don't see a model number. The problem started intermittently about 2 weeks after installation in February. It seems to be getting worse. Also, our data seems to be capped at 40gb per day when I check the data usage, it is never over 40.0 gb per day.

rp80701

About 4 miles south of Fort Morgan Colorado

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