who at Verizon do I complain to about losing coverage ?

Who does one complain to at Verizon when (after hours on the phone via Wifi) to learn that my coverage of 10 years of four bar LTE is now non-existent but occasionally one bar. People cannot call me and now my calls drop routinely. No data service any longer. One week ago: 4 bars, 30-50 Mbps data...today--nada.

Tech finally told me after checking up the 'Tiers' that the fix recently done in my area resulted in patches or replacements that eliminated or compromised our service.

2 Iphone 12's, 2 watches and an Ipad previously had service... any ideas, departments, names?

(BTW-- over 20 years of being a 'customer'.)

Thanks

Accepted answers

Ann154

@barry_vicki
wrote:
Okay....where do I find "Private Note(s)" on this site...I can't seem to find anything with that name/term...

The private messages are available by clicking on the envelope symbol next to your community profile image at the top of the forum website. You can also go to the profile page of the community member you want to send a private message and click on the message button to start a private message to that user.

Personally it might have been easier if the VZW rep had sent you the private message first and then you could respond it that message.

All comments

Verizon_Support

Thank you for reaching out to us today. A reliable service is a must and we want to help as much as we can. What is your ZIP Code? Do you only have service issues at home and do you know if other users have the same issue? ~Roger

barry_vicki

Yes. Just at home on all 5 VZ connected devices. Zip= 97348. Users that come to my house sure have the issue…service is fine 9 miles up the road…

Verizon_Support

Thank you for sharing your details with the experience, barry_vicki. At this time, we do show a cell site down in the area currently. Our technicians are aware and working to fix things as quickly as possible. *Zaak

barry_vicki

Thanks Zaak for the response.

Unfortunately this is 180 degrees from the answer from the “Tier 2” tech told me during my hour on the phone on the 11 November; he said what was recently broken was fixed and I’m just a collateral customer that bumped off the robust service I had 10 days ago. If what you say is true (and I hope it is,) then please let Verizon know to notify me when it’s fixed, they have our contact info.
Until then, we’re shopping networks to replace Verizon on at least 5 devices.