I'm super frustrated and disappointed with my customer service experience over the last few days. I spent 9 hours on the phone on Tuesday. I am trying to find out exactly hours are documented that I was on calls to move 1 line from AT&T to our business account.
The biggest issue is that they ported the 1 line to another established line on our account. We lost an entire day of communication with clients and employees. I need to see that Verizon cares and would do something to fix this. I have other lines to move but I am considering moving all of our business to another carrier.
Even to get to this spot to try to talk to someone about my issues has taken over 1 hour. I tried over a call and they told me it had to be over chat. On chat she sent me this link with no person to actually talk to about all of my issues.
