My family recently switched to Verizon because their network is best where we live. However their customer support is really bad. I traded in my old phone in it's original box with all original paperwork and in perfect working condition. Trade in value was $200. Verizon assessed my trade and decided I sent in a different device so I get nothing. I see here on the community that this has happened to many customers. I find it hard to believe Verizon is this dishonest. And if it is an employee issue, why has Verizon not fixed it? Chat was no help. Calling a customer support number given here prior resulted in a message that the system is experiencing technical difficulties. This program is faulty. I'm so disappointed. I wanted to be happy with my new service but I definitely am not. I won't give my money to a company that doesn't take care of their customers.
