Trade in issue

Klp2213

Let’s try this again…traded in phone, store said they’d take care of the rest, never got promo, contacted this community, nothing, found IMEI #, contacted the community again, nothing, I need answers…NOW!!! $750 promo gone, phone that I was paid for & traded in gone…that’s about $1500…GONNNNEEE!!! I need answers!!!!

Verizon_Support

Hello there! We're terribly sorry to read about the situation. We'd love to help you resolve this situation with the trade-in. Please reply to our private note to better assist you. ~Aaron