Back in July 2021 I bought a new iPhone 12 Pro Max and during that process I setup for $700 credit for my previous phone, an iPhone 11 128GB black phone. I sent the phone to Texas via UPS using the return label provided by Verizon in the return kit that was mailed to me. The phone was sent and UPS delivered to the Verizon Warehouse in Ft Worth on July 19th.
I have contacted the trade in department multiple times since then, every time I’ve been told they have to manually put in the credit and it will be taken care of. It’s January 2022 now and I still don’t have this resolved. The hold times for the trade in department are over an hour every time I’ve called. Last time I called it took an hour to get an agent and then they put me on hold for over an hour without checking in with me at all before the call dropped. I tried to contact Verizon via Live Chat and they just tell me to call the same number I’ve been calling for nearly half a year. I will never trade another phone in to Verizon and I will be closing my account once my contract is up because of this. Do not trade in with Verizon. I wish I would have found all the other posts with this same exact issue before I started all this, I never would have mailed my old phone if I had!
