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MiFi Modem U820L is not responding

When I try to connect to the internet with my MiFi Modem U820L, at least 25% of the time I get message "MiFi Modem U820L is not responding". Sometimes removing the modem, waiting about 1 minute then reinserting it will allow me to connect. Other times I have to power off/on the system.

I have tried inserting the modem in different USB ports, but still have the problem.

I did an online chat with Verizon support, but they could not find any problems.

Does this sound like a problem with the Modem, or is it with my system?

This is desktop computer with Windows 10.

Comments

Verizon_Support

We want you to have an excellent experience with your device, ROCKYDEAN. We are not able to locate a U820L device in our resources. Are you referring to the U620L device (https://www.verizon.com/support/verizon-u620l/)? -Antonio

ROCKYDEAN

Sorry, I meant U620L. And I am still having problem trying to connect. Thank you.

Verizon_Support

Thank you for clarifying. Have you tested the device on another computer if possible? Are you in an area that normally picks up a strong signal? -Yale

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