I recently moved out of Cox Cable area and was in need of an internet device. It was suggest that I look into a Verizon jet pack. I spent extensive time on the phone with the rep who literally would not get off the phone. I was told how many devices I could hook up. I asked if I would be charged a fee if I returned the item. I was told not as long as it I returned it in 30 days. I also verified that before I went to UPS to send it back. I tracked it through UPS website and they did received it. I was still getting charged for the item. To make matters worse while I had it I called three representatives to help me with the Jetpack. No one I spoke to knew how to set it up. It was horrible. Plus additional items were put on my bill which I did not request. A 5G phone for instance which I did not ask for. I kept getting harrassed to pay my bill. My cell phone amount was a company negotiated amount with Verizon. I spent hours on the phone to no avail. I returned it on March 8 and it is still going on. They now say I have to pay the restock fee. They left me on the phone while they looked up the tracking number. I had the tracking number and proof they had received it. It is still not resolved. All I can do now is to file a complaint with the Federal Trade Commission. I am angry and dismayed with the service I received after being with them for many many years.
