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Disney Bundle Issue with Verizon App or Website

I have activated the Disney Bundle through Verizon app and it is showing as Active and when i login to Disney website, it is asking to restart the subscription or buy new plan. After brining to Verizon and Disney Customer representative in the call and waiting for 2 hrs no solution.

I am still not able to use Disney Bundle account.

Steps:

1. Received the email from Verizon to activate Disney Bundle

2. Activated via Verizon app with in the same network

3. Deleted Multiple times Verizon and Disney app multiple times but no luck.

It will be really great if you help in fixing the issue.

Comments

Verizon_Support

The Disney+ bundle is great. Let's see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

spapade

I am unable to login to Disney Bundle through APP or Website

spapade

@vzw_customer_support
Melissa

spapade

Hi,

Please let me know when you are available to fix this issue.

Thanks,

Sunil Papade

Verizon_Support

spapade, thank you for reaching out to us. making sure you are able to sign in to your Dismey+ subscription is important. Let's review the details. What happens when you try to sign in? Are you receiving the same error from the mobile app and website? Also, is this for a new Disney+ subscription or a preexisting one?

-Sylvia

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