Not receiving incoming calls

PennyO-St

I bought a new iPhone 13 and set up new service with Verizon (really regretting it now) so I could have mobile hotspots. I moved my existing phone number over. I am now unable to receive calls. And the "help" through the app gives me all kinds of steps to go through. NONE of which helped. I cannot get a person to speak with. I need my phone for work.

HELP

PennyO-St

It also tells callers to my phone number that it is NOT IN SERVICE.

Yet my phone says Verizon in the upper left AND THEY SENT ME A BILL.

So....ya think it'd work.....