Unable to enroll in Apple Music

MGYL

I have spent hours and days trying to enroll in Apple Music! The promo of 6 months free is a part of my 5G unlimited plan. I've tried app, browser, uninstall/reinstall, talked to Apple support, chatted with numerous Verizon agents and still haven't been able to get this resolved.

When I try to enroll, I keep getting "We encountered an error while processing your request" on browser or "We can't complete your request right now" on Verizon app. Can someone from Verizon please help to address this? This is extremely frustrating!

Issue number: TR-112.478.4762-E01

Verizon_Support

Hello! Thank you for reaching out to us on Social Media! I do know how important it is to have access to My Verizon, in addition to taking advantage of that Apple Music offer. I can help get this resolved. To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

*Angela